Reference

Your privacy terms before the lobby

Q: Can I ask for a copy of my personal data?

You can request access through live chat or support@cozebet.net. We may verify your phone number, username and recent account activity before sending eligible data, because privacy access must go to the account holder.

Q: Who do I contact for deletion or restriction requests?

Use Account > Help > Privacy request or email support@cozebet.net. Tell us what data you want deleted or restricted, add any payment reference, and we will explain what can be processed.

Live Baccarat, Aviator, Wild Wild Riches and Volleyball Betting sit behind one cozebet account, and this Privacy Policy explains what account data, device signals and payment records we…

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What this policy covers for you

cozebet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your name, phone number, email, login timing, device signals and wallet references are the core data covered by this Privacy Policy. We collect them when you open an account, verify access, enter the lobby, contact support or use DANA, OVO, GoPay and QRIS for payment activity.

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We use the data to run account access, handle privacy requests, check unusual sessions and match wallet records to the correct profile. We may share limited records with payment partners, security tools or support systems when needed for those purposes. Access and eligibility depend on local
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law and are available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Reach us about your data

A privacy request should not feel like a maze. We keep the main contact paths inside your account and through direct support, so you can ask about access, correction, deletion or cookie…

Live chat Use live chat from Account > Help > Privacy request between 09:00 and 01:00 WIB. We ask for your registered phone number before discussing account data, so the transcript stays linked to the right profile.

Email request Email [email protected] for correction, access or deletion questions. Include your username, the DANA, OVO, GoPay or QRIS reference if payment data is involved, and we will reply with the next privacy step.

Profile edits Open Profile > Personal data when you need to update your name, phone number or email. Some edits trigger a verification check because wallet records and game-history logs must match the same account.

DATA PRACTICE

Controls we use on your account

Your account creates privacy events every time you log in, open a game category, change a profile field or send a wallet request.

Account data

Registration creates a profile with your name, phone number, password hash, selected language and account timestamps. We use those details to verify access, answer support requests and keep wallet records connected to the right account.

Cookie use

Cookies remember your session, device type and language choice, so the lobby does not ask for the same step on every page. You can clear browser cookies, but you may need to verify access again.

Payment privacy

When you use DANA, OVO, GoPay or QRIS, we store transaction references, status messages and time stamps. We do not need your wallet PIN, and our team should never ask you to share it.

Game logs

Live Baccarat rounds, Aviator sessions and slot room entries create logs tied to your account ID. Those logs help us handle disputes, check unusual access patterns and explain a privacy request with context.

Record retention

We keep account, wallet and security records only for operational, dispute and legal needs. When a record no longer has a valid need, we aim to remove it or separate it from your account.

Your requests

You can ask us to access, correct or delete eligible personal data through live chat or email. We may keep certain records where payment checks, account safety or local law requires retention.

Privacy Policy questions you may ask

These answers focus only on how we handle personal data under this Privacy Policy. They cover account opening, payment records, cookies, device checks, correction requests and contact steps. If your question involves a live wallet case, include the payment reference and your registered phone number so we can locate the right account record.

We collect your name, phone number, email, password hash, registration time, device type and session signals. We use this data to create your account, verify access, protect the wallet and respond to privacy requests.

Yes. We store payment references, status updates, timing and the account linked to each DANA, OVO, GoPay or QRIS request. We do not need your wallet PIN, so never share it with support.

You can request access through live chat or [email protected]. We may verify your phone number, username and recent account activity before sending eligible data, because privacy access must go to the account holder.

Open Profile > Personal data and submit the change, or contact support if the field is locked. We may ask for an account check because wallet records, login history and support transcripts must stay aligned.

Device signals and cookies help us keep you signed in, remember language choices and notice unusual access. If you clear cookies, you can still use the account, but another verification step may appear.

We keep records for operational, dispute and legal needs, then remove or separate data when it no longer has a valid purpose. Some payment and security logs may remain where local law requires retention.

Use Account > Help > Privacy request or email [email protected]. Tell us what data you want deleted or restricted, add any payment reference, and we will explain what can be processed.

Your privacy terms before the lobby

Reach us about your data

Controls we use on your account

Account data

Cookie use

Payment privacy

Game logs

Record retention

Your requests

Privacy Policy questions you may ask

01 What data does cozebet collect when I open an account?

02 Does the Privacy Policy cover DANA, OVO, GoPay and QRIS records?

03 Can I ask for a copy of my personal data?

04 How do I correct my phone number or email?

05 Why do you collect device and cookie data?

06 How long do you keep account and wallet records?

07 Who do I contact for deletion or restriction requests?

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